CX IQ Customer Experience Assessment

What It Is

CX IQ℠ is a jumpstart tool that evaluates your company’s effectiveness in creating, delivering, and sustaining a compelling customer experience (CX). The 6-week engagement is an effective way to engage your management team, create alignment, and guide decisions about where and how to improve CX.

What You Get

As part of your CX IQ engagement, you'll receive:

  • CX IQ scorecard
  • Summary of data and metrics to explain the CX score
  • Action plan with prioritized list of defined CX projects
  • Full day CX workshop event