CX IQ / Healthcare Providers℠ is a six-week assessment that evaluates your organizational capabilities in delivering exceptional patient experiences, recognizes your primary strengths, identifies critical areas that need improvement, and provides you with an actionable plan to drive rapid enhancement.
A CX IQ / Healthcare Providers engagement will help you:
- Gain insights into your organization’s alignment and patient experience capabilities from seasoned practitioners with strategic expertise in healthcare
- Identify gaps in patient experience capabilities and technologies, as compared with healthcare and consumer industry benchmarks
- Develop a new understanding of your organization’s goals and KPIs in patient experience capabilities
- Agree on a pragmatic, actionable timeline for enhancing patient experience through a combination of new or enhanced capabilities, technologies, and organizational alignment