Healthcare CX IQ Customer Experience Assessment

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What It Is

CX IQ / Healthcare Providersâ„  is a six-week assessment that evaluates your organizational capabilities in delivering exceptional patient experiences, recognizes your primary strengths, identifies critical areas that need improvement, and provides you with an actionable plan to drive rapid enhancement.

A CX IQ / Healthcare Providers engagement will help you:

  • Gain insights into your organization’s alignment and patient experience capabilities from seasoned practitioners with strategic expertise in healthcare
  • Identify gaps in patient experience capabilities and technologies, as compared with healthcare and consumer industry benchmarks
  • Develop a new understanding of your organization’s goals and KPIs in patient experience capabilities
  • Agree on a pragmatic, actionable timeline for enhancing patient experience through a combination of new or enhanced capabilities, technologies, and organizational alignment

Experience is Key

53% of healthcare providers cite patient experience as their organization's top challenge.
52% cite challenges with customer insights, including channel preferences, needs, and journey satisfaction.
44% cite challenges with enabling technology, especially around personalization, data management, and virtual care.

What You Get

As part of your CX IQ / Healthcare Providers engagement, you'll receive:

  • Survey executive readout
  • Alignment evaluation
  • Core competency summary
  • Capability prioritization matrix
  • CX roadmap

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