Mobile IQ℠ is a jumpstart tool that evaluates your mobile experience, operations, and technology to deliver the best possible customer experience.
We look at mobile touchpoints along your customer and user journeys, your mobile experiences on smartphones, tablets, watches, and other devices, mobile product teams, and supporting infrastructure including back-end and APIs, security, and development environments. We then provide recommendations for improvement and moderate an executive team workshop to create an action plan.
The engagement lasts four weeks.
Weeks 1-2: Workshops, stakeholder interviews, and initial review of people, process, and technology Weeks 3-4: Technical assessment of existing mobile apps and back-end systems, company process audit, and reporting.
Contact Us to Get Started
As part of your Mobile IQ engagement, you'll receive:
Assessment of mobile experience goals and gaps
Assessment of mobile application and supporting technology ecosystem
Understanding of design, development, and support processes