One of the client’s objectives was to improve customer communication channels. As we worked to rebuild and enhance the mobile app, we wanted to make an often-stressful transaction, filing an insurance claim, easier for members.
We accomplished this by adding new first notice of loss (FNOL) reporting functionality to the mobile app. Instead of calling the 800 number on the back of their insurance card, members can now submit information about incidents right from their smartphones and receive confirmation via the app that their claim is being processed.
The new mobile experience, including the updated FNOL functionality, has received positive feedback from members. With the new Ionic structure and streamlined dashboard in place, our client can continue to build on its mobile experience and make it easy for customers to learn about and take advantage of its many services.