Orrick

Practicing Innovation

A firm versed in technology and innovation finds new ways to deliver gold-standard service internally.

Client

Orrick

Industry

Professional Services

Capabilities

Technology & Platforms

Technologies

Sitecore

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What If a global law firm could redefine how it solves complex internal matters to efficiently deliver results?

Due to increased business demand, Orrick’s intranet experienced tremendous growth as it expanded to include thousands of pages, reports, and business applications. The firm didn’t have a centralized content management system or a modern search platform, and needed a quicker and more efficient way of managing and distributing information to meet its clients’ needs.

We partnered with Orrick on a new content management system that would allow the firm to create more value for attorneys and employees through an integrated, personalized experience. The firm had previously used Sitecore to build its public-facing website and chose to use the platform for its new intranet as well.

A Reimagined Homepage

Orrick’s new intranet homepage, dubbed “Orrick Today,” presents a visually appealing welcome page that gives each user a continuously updated view into news and insights at the firm including recent wins, news mentions, and a firm-wide calendar. Users can also use the new homepage to catch up on the most recent posts from Orrick’s internal blog, which showcases the latest news and happenings relevant to lawyers and employees.

A personalized “Your Page” varies based on the employee’s role, office, and department. “We wanted to deliver impactful information to users in as few clicks as possible,” explained Scott Mortenson, Orrick’s intranet owner. “We’ve had great initial success in splitting firm information and personal information, but we wanted to make sure we give users quick and easy access to both.”

Real-time Access to Insights

Client and matter pages now aggregate information from a range of business-critical systems and are customized so that partners, associates, administrative and support staff can obtain real-time information regarding a client or matter.

The goal was to provide a single location to find information and access knowledge about matters or clients, with the ultimate goal of providing the highest possible level of quality client service for Orrick.

These new pages have boosted efficiency across the firm. A partner can quickly bring up a client page, jump on a call with that client, and be prepared to update the client or respond to questions or challenges in a quick and intelligent manner.

Results

Orrick has elevated its game with a more visually appealing intranet that is easy to use on desktop and mobile; a content management system that can support a wide array of workflows and department and practice needs; and a type-ahead search experience fully integrated into the intranet experience.

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