Rocky Mountaineer

Boosting eCommerce Conversions 300%

Delivering dramatic conversion rates for a luxury rail tour leader using Marketo.

Client

Rocky Mountaineer

Industry

Consumer Markets

Capabilities

Digital Marketing & Analytics

Technologies

Marketo

What If we could help customers take the leap towards adventure?

Rocky Mountaineer, the largest privately owned luxury tourist train company in the world, wanted to retarget consumers who had begun planning a trip on its website, but did not complete the booking. It observed that consumers were actively engaging with luxurious destination packages, but were abandoning the trip without completing the purchase.

The digital marketing team at Rocky Mountaineer wanted to develop a way to bring those consumers back to the site to complete the sale.

Results

Consumer response to the retargeting was significant. Rocky Mountaineer estimated the nurture program delivered a 300% boost in abandoned cart bookings with just three emails, making the investment well worth it.

The program provided 128% year-over-year revenue growth. Ratios were well above industry benchmarks, but most importantly, abandoned trips were being converted and booked.

Plans for future nurture programs have been developed with additional personalized touches like weather conditions in the desired destination city and a countdown time to the trip departure.

430%+ Click rate improvement
100%+ Click-to-open rate improvement
128% Year-over-year revenue growth
We’re incredibly excited about the success we’ve had with our abandoned cart nurture program. With the support of Perficient Digital and the Marketo platform, we were able to bring this initiative to life and can’t wait to see the continued revenue growth. Digital Marketing Specialist, Rocky Mountaineer
Digital Marketing Specialist, Rocky Mountaineer

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